Contact Us

Frequently Asked Questions

Where are your products made?

Our product materials are sourced through UK suppliers, where possible we source products predominately made in the UK.

Do you accept refunds?

Please view our refund policy here.

How long before I receive my order?

Orders are usually dispatched 3 days after purchase (excluding pre-orders), and you will receive a tracking number via email once your order has been fulfilled if you have selected this option at checkout. 

International shipping may take up to 6 weeks, depending on your country and Covid-delays.

Please review our shipping policy

I haven’t received my order, what can I do?

If your order hasn’t arrived within 14 days of receiving notice your item has been shipped, please contact us immediately and we will arrange a re-delivery.

I have questions or feedback regarding my order

We aim to make you feel good, so please email us with any concerns, queries or feedback and you will receive a prompt response. We love feedback, good and bad, and will be happy to sort any issues you have regarding our products and/or service. Contact us using one of the methods on this page

Other contact options

Enquiries/Support:

Phone: +44 (0)7487678947

Email: info@cowragold.com