Custom Orders

Frequently Asked Questions

How do I make a custom order?

Send a message using the form below, or drop us an email. Let us know the fragrance and type of product including the size where applicable. Once we get your message, we will send you an order link and will begin production once payment is received.

Do you accept refunds?

Please view our refund policy here.

How long before I receive my order?

Custom orders are usually dispatched 7-10 days after purchase, and you will receive a tracking number via email once your order has been fulfilled if you have selected this option at checkout. 

*Express Postage has been delayed due to COVID-19 so please note that next day guarantee does not currently apply to Australia Post EP postage.

International shipping may take up to 6 weeks, depending on your country and Covid-delays.

Please review our shipping policy

I haven’t received my order, what can I do?

If your order hasn’t arrived within 14 days of receiving notice your item has been shipped, please contact us immediately and we will arrange a re-delivery.

I have questions or feedback regarding my order

We aim to make you feel good, so please email us with any concerns, queries or feedback and you will receive a prompt response. We love feedback, good and bad, and will be happy to sort any issues you have regarding our products and/or service. Contact us using one of the methods on this page

Contact form

Other contact options


Phone: +61 449 682 997